📜 Terms & Conditions

📋 1. Preamble and Definitions

Welcome to the website www.saitos.ro (hereinafter referred to as "The Site"), owned and operated by SC SAITOS SRL - În insolvență.

Please read these Terms & Conditions carefully before using the Site. By accessing and using the Site, you agree to comply with these terms.

Definitions:

• "User" – any natural or legal person who accesses the Site;
• "Products" – kürtőskalács and other pastry products offered by Saitos;
• "Locations" – the physical points of sale of Saitos in Romania;
• "Services" – catering and food truck services for events;
• "Content" – information, texts, images, videos and other materials present on the Site;

🏢 2. Identification Details of the Operator

🎯 3. Purpose and Use of the Site

3.1. Nature of the Site

The Site www.saitos.ro has an exclusively informational character and its main purpose is:

• Presenting the Saitos Kürtőskalács product range;
• Providing information about our locations in Romania;
• Offering contact information and opening hours;
• Promoting events and catering services;
• Sharing media content (photographs, videos) about our products;

3.2. Absence of E-Commerce Functionality

3.3. Permitted Use

Users have the right to:

• Browse the Site freely in order to obtain information about Saitos products and services;
• View the opening hours and the available locations;
• Contact Saitos through the contact form, by email or by telephone;
• Share links to our Site on social networks;

3.4. Prohibited Use

It is strictly prohibited:

• ❌ Reproducing, copying or distributing the content of the Site without the written consent of SC SAITOS SRL - În insolvență ;
• ❌ Automated use (bots, scrapers) to extract data from the Site;
• ❌ Modifying, altering or creating derivative works based on the content of the Site;
• ❌ Uploading malicious content (viruses, malware, harmful code);
• ❌ Any activity that could affect the normal operation of the Site;

🍰 4. Products and Services Offered

4.1. Product Range

Saitos Kürtőskalács sells the following categories of products:

4.2. Product Characteristics

4.3. Allergen Information

IMPORTANT: All Saitos products contain common allergens (gluten, milk, eggs, nuts). Complete allergen information is displayed:

• ✓ At every physical point of sale;
• ✓ On the Products page of the Site;
• ✓ On request, from the staff at the locations;

4.4. Catering & Event Services

For events (weddings, christenings, corporate events), Saitos offers:

• 🚚 Mobile food truck services;
• 🎉 Catering for events of any size;
• 📞 Mandatory pre-order at 0743 165 313;
• 📧 Quote requests via office@saitos.ro;

💰 5. Prices and Payment Methods

5.1. Price Information

The prices of Saitos products are:

• 📍 Displayed at each physical location, in accordance with the legislation in force;
• 💵 Expressed in RON (Romanian Lei), including VAT;
• 🔄 Subject to change depending on market conditions;
• 📊 Differentiated according to category (Traditional vs. Premium);

5.2. Payment Methods

At Saitos locations, customers may pay for the products by:

• 💵 Cash;
• 💳 Bank card (Visa, Mastercard);
• 📱 Contactless payments (Apple Pay, Google Pay);

5.3. Absence of Online Orders

SC SAITOS SRL - În insolvență does not process online orders through the Site. To make a purchase, we invite you to visit one of our locations.

🔒 6. Protection of Personal Data

6.1. Processing of Personal Data

SC SAITOS SRL - În insolvență complies with Regulation (EU) 2016/679 (GDPR) and Legea 190/2018 (the Romanian data protection implementing law) on the protection of personal data.

Complete details about cookies, legal bases and international data transfers can be found in the Privacy Policy.

6.2. Data Collected through the Contact Form

If you use the contact form (if available), we may collect:

• Surname and first name;
• Email address;
• Telephone number (optional);
• The user's message;

Purpose of the processing: Responding to requests, providing information about products and services.

Retention period: A maximum of 30 days from the resolution of the request, then permanent deletion.

6.3. Users' Rights

Under the GDPR, you have the following rights:

• ✅ The right of access – to request what personal data we hold about you;
• ✅ The right to rectification – to correct inaccurate data;
• ✅ The right to erasure ("the right to be forgotten");
• ✅ The right to object – to object to the processing of the data;
• ✅ The right to lodge a complaint with ANSPDCP (Autoritatea Națională de Supraveghere a Prelucrării Datelor cu Caracter Personal – the Romanian data protection supervisory authority);

To exercise these rights, contact us at: office@saitos.ro

6.4. Data Security

We take appropriate technical and organizational measures to protect personal data against:

• 🔐 Unauthorized access;
• 🛡️ Accidental loss, destruction or damage;
• ⚠️ Unlawful or unauthorized processing;

©️ 7. Intellectual Property

7.1. Copyright

All the content present on the Site www.saitos.ro, including but not limited to:

• Texts, articles, product descriptions;
• Photographs, images, graphics;
• Logos, trademarks ("Saitos", "Saitos Kürtőskalács");
• Videos, multimedia content;
• The design and the overall appearance of the Site;

...is the exclusive property of SC SAITOS SRL - În insolvență or of its licensed partners and is protected by Legea 8/1996 privind dreptul de autor și drepturile conexe (the Romanian law on copyright and related rights).

7.2. Authorized Use

The following is permitted:

• ✅ Viewing the content for personal, non-commercial purposes;
• ✅ Sharing links to the Site on social networks;
• ✅ Short quotation with attribution of the source (max. 2-3 sentences);

7.3. Prohibited Use

It is prohibited without the prior written consent of SC SAITOS SRL - În insolvență :

• ❌ Total or partial reproduction of the content;
• ❌ Commercial use of the Saitos photographs or logos;
• ❌ Modification, adaptation or creation of derivative works;
• ❌ Distribution, republication or uploading of the content on other websites;

⚖️ 8. Limitation of Liability

8.1. Availability of the Site

SC SAITOS SRL - În insolvență makes reasonable efforts to ensure the continuous operation of the Site, but does not guarantee:

• The uninterrupted or error-free availability of the Site;
• The absence of technical faults or temporary interruptions;
• Compatibility with all devices or browsers;

8.2. Accuracy of the Information

Although we try to keep the information up to date, we cannot guarantee:

• The complete accuracy of all the data about products, prices or availability;
• The absence of typographical or formatting errors;
• That the opening hours are up to date in the event of unforeseen changes;

8.3. Links to Third-Party Websites

The Site may contain links to:

• Social networks (Facebook, Instagram, TikTok, YouTube);
• Review platforms (Google My Business);
• Other partner websites;

SC SAITOS SRL - În insolvență is not responsible for:

🌐 Română · Magyar · English

• ❌ The content, the policies or the practices of these third-party websites;
• ❌ Damage resulting from accessing these links;
• ❌ The collection of personal data by these platforms;

8.4. Legal Limitations of Liability

To the extent permitted by law, SC SAITOS SRL - În insolvență shall not be liable for:

• Direct, indirect, incidental or consequential damage resulting from the use of the Site;
• Loss of profit, loss of data or other intangible damage;
• Temporary interruptions of the service for technical reasons;

⚡ 9. Force Majeure

SC SAITOS SRL - În insolvență cannot be held liable for the non-performance of any obligation, where this is the result of an event of force majeure, including but not limited to:

• 🌪️ Natural disasters (earthquakes, floods, fires);
• ⚡ Interruptions of the electricity supply or of telecommunications;
• 🛡️ Governmental actions, states of emergency, lockdowns;
• 💻 Cyberattacks, failures of the IT infrastructure;
• 🚨 War, acts of terrorism, riots, strikes;

In such situations, the obligations of the parties shall be suspended for the duration of the force majeure event and shall be resumed as soon as the circumstances permit.

🔄 10. Amendments to the Terms & Conditions

SC SAITOS SRL - În insolvență reserves the right to amend, update or replace these Terms & Conditions at any time, without prior notice.

10.1. Notification of Amendments

Any amendment to these Terms & Conditions will be:

• ✅ Published on this page together with the date of the update;
• ✅ Deemed tacitly accepted by the continued use of the Site;

10.2. Periodic Review

We recommend that you check periodically this page in order to keep up to date with any amendments. The date of the last update is displayed at the top of the document.

🛡️ 11. Consumer Rights

11.1. Consumer Protection

In accordance with Legea 296/2004 privind Codul Consumului (the Romanian Consumer Code) and OUG 34/2014 privind drepturile consumatorilor în cadrul contractelor încheiate cu profesioniștii (the Romanian emergency ordinance on consumer rights in contracts concluded with traders), consumers benefit from special rights.

11.2. Applicability

11.3. Product Complaints

For products purchased at the physical locations, customers may:

• ✅ Report the non-conformity of the product within 24 hours (in accordance with the shelf life);
• ✅ Request the replacement of the defective or non-conforming product;
• ✅ Contact Autoritatea Națională pentru Protecția Consumatorilor (ANPC – the Romanian consumer protection authority) to submit complaints;

11.4. ANPC Contact

For notifications or complaints relating to consumer protection:

• 🌐 Website: www.anpc.ro
• 📞 Phone: 0800 080 999 (free of charge from the national network)
• 📧 Email: office@anpc.ro

11.5. Alternative Dispute Resolution (SAL)

In accordance with Legea 192/2006 (the Romanian law on mediation), consumers may have recourse to the procedure of mediation for the amicable settlement of disputes, before turning to the courts.

Online platform for SAL (EU): https://ec.europa.eu/consumers/odr

⚖️ 12. Applicable Law and Jurisdiction

12.1. Applicable Law

These Terms & Conditions, as well as any dispute arising from the use of the Site, are subject to Romanian law.

12.2. Jurisdiction

Any dispute that cannot be resolved amicably shall be settled by the competent courts of Romania, in accordance with the legislation in force.

For consumers, the jurisdiction is the one provided for by Codul de Procedură Civilă (the Romanian Code of Civil Procedure) and by the applicable European legislation.

12.3. Amicable Settlement

SC SAITOS SRL - În insolvență encourages the amicable resolution of any misunderstandings or disputes through:

• 📞 Telephone contact: 0743 165 313
• ✉️ Email: office@saitos.ro
• 🤝 Mediation or direct negotiation;

📞 13. Contact and Additional Information

For questions, notifications or requests relating to these Terms & Conditions, you can contact us:

Response Time

We strive to respond to all requests within a maximum of 5 working days.